Questions to Consider When Choosing a Professional Cleaning Firm
What Are Their References?
Sadly the carpet cleaning industry is overflowing with uninformed, uneducated, and dishonest companies. A Clean Pro is proud to have the highest reputation in the High Desert. Our area’s most experienced flooring covering experts, Property Managers and Realtors refer us exclusively. You can trust A Clean Pro to present you with the most outstanding service experience every time we serve you!
Do They Have Experience?
A Clean Pro has been taking care of the finest fabrics and floors since 1988. No matter how unusual the situation, we have experience dealing with every type of flooring material, fiber type and soiling condition. Our technicians have experience in solving some of the toughest cleaning problems that other companies could not solve. Rest assured, we are familiar with your cleaning situation, and have the experience to provide you the best solution.
Do They Have an First-Class Education in Their Field?
A Clean Pro is devoted to the most advanced level of training and education available in our field. We have involvement in a number of educational processes. Our minimum standard for each staff member is that they each have training and certification by the IICRC (Institute of Inspection Cleaning and Restoration Certification)– the most recognized association of certification for the carpet and upholstery cleaning industry. We also hold many IICRC designations, which insures that you will get the most up-to-date cleaning methods applied to every job. NEVER use a firm that isn’t certified.
Which System Do They Use?
Equipment that a cleaning company uses is extremely important. A Clean Pro will only use the absolute best quality, most cutting-edge, state-of-the-art equipment available. Your carpets and upholstery will have the highest quality cleaning performed as we use our high quality cleaning systems to remove the soil and spots without leaving behind any residue in the fabric or fiber.
How Is Their Customer Service?
A Clean Pro‘s mission is for you to receive the most outstanding service experience from the moment you call our office all the way until we call you after your service to follow up on your cleaning. It is our promise to show up on time and communicate with you during the entire service experience. Our technicians will show up in a professionally marked vehicle, clean professional uniforms, and prepared to serve you in the most respectful manner possible.
Are You Getting What You Pay For?
When you are choosing cleaning company never make you decision based on the price alone. In the long run, lower priced services can cause irreparable damage your fabric or flooring. A Clean Pro may charge more than some of the other companies out there, but as the saying goes, you always get what you pay for. It is not possible for a company to provide a great service experience if they do not have the money to invest in the best equipment, employees and education.
Do They Use High Quality Cleaning Agents?
A Clean Pro will never use discount products. Discount products may damage your fabrics and flooring. We use environmentally safe products for the safety of both the outdoor environment and inside your home.
Is Their Work Guaranteed?
A Clean Pro guarantees that if you are ever unsatisfied with the experience you receive from us, we will come back to your home or office quickly at no charge to you. If you are still not impressed, we will honor our money back guarantee and offer you a refund up to $1000.00.
What Kind of Referral Program do They Offer?
For every new client that you refer to A Clean Pro who schedules a service, we will mail you a 10% referral reward certificate on their first service. This referral reward certificate is paid on the first new job only, not on any future repeat business. With this certificate, you can either use it toward a cleaning service or you can mail it back to us and we will send you a check you can cash! Remember, we offer a 100% guarantee on all our work, so you don’t have to worry about referring your friends and family to us!